Please report any missing item/s to customer services within 7 days of receiving your package. Our customer services team will assist you throughout the next stages.
Please report any missing item/s to customer services within 7 days of receiving your package. Our customer services team will assist you throughout the next stages.
Comments
18 comments
I am missing 2 items in my parcel
I am missing 2 items from my order
I placed an order with you, which was shipped with the wrong postcode so I never got it on time for Christmas, the courier had to phone me and re route my parcel. It finally came and I'm missing 3 items. What do I need to do
Missing my order sent my wrong items
Which I didn’t order
I am missing 6 items from my order can u let me know why and what should I do
Iv still not received my missing item or heard back form you about this very disappointing
I have 3 items missing, they have come back to my saying my items were dispatched and because my package wasn't damaged they can't do anything. Stupid me placed another order this one has been sent to the wrong postcode and I still haven't got it. Im fuming...dont know how they can just pass it off
Received my order with 1 item missing. Have contacted customer services and they are fobbing me off saying it was sent and that i should recheck my delivery. Extremely rude and unacceptable response. Looks like im not the only one your doing it to either.. will definitely be taking this matter further as you should not be allowed to get away with this.. trading standards email being sent 😡
I have not received my item and it says delivered? Why is it so difficult to speak to someone?
I hounded them everyday, finally received a credit note. Took a long time to get a reply though
Kmt this is gonna be a ball Ache I don't even want a credit note I want the item it was a gift or a refund
I know, they refused to give me anything other than a credit note. I wanted a refund as mine were Christmas presents, but they just wouldn't budge. I also noticed they had my postcode wrong so my next order took weeks to arrive that was another nightmare tracking down my parcel. Not ordered again to much hassle
Ordered some items for collection from store, still not received 3 weeks later, no update emails sent. Tried to contact customer service, constantly engaged, also emailed them and had no response. Would never order from here again
7 days and my order hasn't even been processed.... No response from customer service and phone line is off!
Can anyone here help me about delivery not clear when Will arrive no next day delivery or would I be best trying a shop
Hi I have a missing item from my delivery order. How can this be resolved please?
My parcel was delivered to the wrong address and I think crackhwads have taken it but it’s not there I want my money back
My whole order is missing
Please sign in to leave a comment.